ONLINE STORE POLICY

Customer Care

Missy Mop Fabrics's mission is to bring you the most beautiful, inspiring fabrics and every single fabric is personally selected in person. We endeavour to give as an accurate description of all products to our knowledge. Missy Mop Fabrics specialises in dead-stock fabrics, due to the nature of dead-stock fabrics composition and care labels are rarely available and so products are described to the best of our knowledge. Every effort is taken to show photographs that represent the products accurately however please note that due to variations in monitor settings, colours in photographs may vary and may differ. If you have any additional questions please contact via email prior to ordering.

All items are checked at the point of fulfilment. Every effort is made to ensure that the goods purchased are 100% as described and free of damages and defects (unless listed as such). Due to the nature of dead stock fabrics (discontinued lines, excess stock from factories/mills & seconds/minor defects) there may be minor faults or variations. Minor faults or imperfections on or close to the selvedge are considered still useable and will not be deemed as defects, or reason for return. Approximate measurements of products are quoted on our site and your failure to take note of the size of a product will not be deemed as a reason for it’s return. We are always happy to provide additional photos or videos to share more detail on any specific fabrics you are interested in.

 

Privacy & Safety

This privacy policy sets out how Missy Mops Fabrics uses and protects any information that you provide when you use this website. Missy Mops Fabrics is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then please be assured that it will only be used in accordance with this privacy statement. For further details please consult the following link

What information do we collect?


We may collect the following information:

  • Name and Title.
  • Contact information such as address, contact details and email address.
  • You have the right to ask us to remove your details from our database.




What we do with the information we collect?


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To identify you as a returning customer and enable you to purchase products quickly and easily.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only do if you have opted in to receive such emails.
  • We may use your email address or phone number to update you about changes or issues with your order
  • We will only pass on the required information to our delivery service in order to deliver your package. Our current delivery service is provided by Royal Mail.
  • We will use your information with our payment partners PayPal and WorldPay to process payments and refunds. Please be assured that none of your credit or debit card details are stored on our site.




What we will not do with the information we gather?


• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.





 

Payment & Security

Missy Mop Fabrics accepts payments via PayPal and Credit or Debit Card. The security of our users' sensitive data is of extreme importance to us here and we are 100% committed to protecting it.

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missymopfabrics@gmail.com

6 Claremont Street

Hastings

TN34 1HA

Tel: 07746251810

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